Frequently Asked Questions!

You can order from international, including Europe, North America, South America, Asia, Oceania.

Yes, you can track the status of your order in real time. To do this, go to Here. You should also receive a tracking number with the shipping confirmation email.

No, once the purchase has been confirmed, you cannot remove items from your order.Any unwanted items can be returned  within 30 days of receiving your item.

We currently accept the following payment methods: Credit card (Mastercard, Visa, American Express), PayPal.We use Secure Socket Layer (SSL) encryption for each transaction to ensure the security of your order. Your credit card information is never stored.

If you have a coupon code, please enter it in the “Coupon Code” field. The paying price will automatically reduce. Please check the expiry date of your promotional code before using it. You cannot use more than one promotional code for the same purchase. Promotional codes do not apply to sale items.

The rings are made of selected copper or silver, the thickness of plating gold is 3 microns that guarantees the longevity of your rings.
-Keep your jewel in its original packaging or in a soft pouch to avoid any scratches.
-Regular polishing with a soft cloth will keep the original shine.
-Remove your jewelry before washing your hands, swimming, or applying cosmetic products such as perfume, hair spray, soap, or cream, this can damage the jewelry and shorten its lifespan.
-Avoid contact with water.
-Avoid impact with hard objects, which can cause scratches, chips, and other damage.

 

Carrier

Delivery time

Price

Europe

La Poste

2-3 days

Free

Outside Europe 

La Poste

3-7 days

5 €

If you are not satisfied with your purchase, venusparis.com gives you the opportunity to return the item(s) for a refund within 30 days of receiving your item. If possible, please return the item(s) in their original packaging.

The cost of returning the items will be charged by the customer.

The return procedure is as follows:

1) Send an email to venusparis2019@gmail.com with your name, order number, without forgetting to explain the reasons for the return.

2) You must return your items in the gift bag, well protected for transport and accompanied by a copy of your purchase invoice.

3) Send your return to the following address:

Venus Paris178 BIS ROUTE DE CARRIERES SUR SEINE CHATOU 78400 FRANCE 

4) As soon as we receive and check your items, we will contact you within 48 hours to confirm the reimbursement of the products purchased and returned, (as well as the delivery costs originally paid in the case of a full return of your order).

5)You will receive the refund on the same payment method used as the purchase, within approximately 5 to 10 days, depending on your bank.

Unfortunately, we do not accept exchanges. You can return the item within 30 days of receiving your item and get a refund if you are not satisfied with the purchase.

Yes, we do offer gift cards if you need it. You can leave a small message to venusparis2019@gmail.com, we will write your gift message by hands on a handmade card.

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